This accessibility statement applies to the
This Is Kneehigh website
This website is run by Library & Archives at Falmouth Exeter Plus. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- the text will not reflow in a single column when you change the size of the browser window
- you cannot modify the line height or spacing of text
- some video content does not have captions
- some images do not have image description
Feedback and contact information
Please contact us using our webform if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille. You will get a confirmation within five working days that your form has been received and a full response within 20 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us using our webform. You will get a confirmation within five working days that your form has been received and a full response within 20 working days.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Falmouth Exeter Plus is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances’ listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- Some images do not have a full text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2024. When we publish new content we’ll make sure our use of images meets accessibility standards.
- Some images files contain significant amounts of text, so people using a screen reader cannot access all the information. This fails WCAG 2.1 success criterion 1.4.5 (Images of Text). We plan to replace images with significant amounts of text with accessible PDF files by September 2023. When we publish new content we’ll make sure our use of images meets accessibility standards.
- Some of the video content linked to on the website is hosted on a third party platform, and does not include captions. This fails WCAG 2.1 success criterion 1.2.2. All videos hosted on third party platforms are marked with a note that captions may be missing. We are not able to add captions, but can provide further information on this content on request.
What we’re doing to improve accessibility
We will continue to make accessibility improvements to the website as required, and based on feedback we receive.
Preparation of this accessibility statement
This statement was prepared on 14 April 2023. It was last reviewed on 14 April 2023.
This website was last tested on 12 April 2023. The test was carried out by Venn Creative.
We used this approach to decide on a sample of pages to test.